Position Overview/Job Context: BRB Hospitals Limited is seeking a dynamic and skilled Public Relations cum Protocol Officer to fulfill a key role as the primary coordinator for the Board of Directors (BoD) and their affairs. The selected candidate will be pivotal in meeting the BoD's requirements related to the hospital and play a crucial role in managing external relations affairs.

Roles & Responsibilities:

• Act as the primary liaison between the Board of Directors and various departments within the hospital.
• Develop and implement comprehensive PR strategies to enhance the hospital's image and visibility.
• Coordinate protocol matters for the BoD and visiting dignitaries, ensuring a seamless experience.
• Cultivate and maintain relationships with media, stakeholders, and external partners.
• Organize and oversee PR events, press conferences, and promotional activities.
• Prepare and distribute press releases, articles, and other PR materials as needed.
• Monitor and manage the hospital's presence on social media platforms.
• Efficiently handle crisis communications and manage negative publicity situations.
• Analyze PR outcomes and prepare detailed reports for management assessment.

Academic Qualifications:

• MBA/Master degree in Public Relations, Communications, Marketing, or a related field.

Skillsets:

• Excellent written and verbal communication skills.
• Strong interpersonal abilities with a knack for effective networking.
• Proficiency in PR tools, software, and social media platforms.
• Experience in protocol management and event coordination.
• Proven crisis management skills and adept problem-solving abilities.

Age:

• Preferably between 25 to 35 years.

Experiences:

• Minimum 8-10 years of relevant experience in Public Relations or a related field.
• Previous experience in healthcare PR or similar industries is advantageous.
• Demonstrated experience in protocol management will be highly valued.

Job Location: BRB Hospitals Limited, Panthapath, Dhaka.

The selected candidate will play a pivotal role in managing the BoD's requirements related to the hospital and fostering strong external relations, contributing significantly to the hospital's success.

Join BRB Hospitals Limited and be an integral part of our commitment to delivering exceptional healthcare while maintaining exemplary public relations and protocol standards.

Application Deadline: December 24, 2023

Application Process: Interested candidates are requested to submit their updated resume along with a cover letter to hr@brbhospital.com by December 24, 2023. Shortlisted candidates will be contacted for further evaluation.

Position Overview/Job Context: BRB Hospitals Limited is in search of a dedicated Manager, Customer Care Services, to assume a key role in supervising and enhancing the hospital's customer care experiences. The selected candidate will oversee and manage various facets of customer service, including hospital admissions, front desk operations, duty managers, IPD and OPD-related customer care services, and ensuring patient attendants' needs are met promptly.

Roles & Responsibilities:

• Supervise and lead the hospital admissions and front desk operations, ensuring smooth functioning and exceptional service delivery.
• Oversee duty managers' work, ensuring adherence to protocols and efficient handling of day-to-day activities.
• Manage and enhance floor customer care services, ensuring a positive experience for both in-patient (IPD) and out-patient (OPD) visitors.
• Collect feedback from patients and their attendants to address concerns, suggestions, and requirements promptly.
• Develop and implement strategies to improve customer care experiences and satisfaction levels.
• Train, mentor, and motivate staff to deliver high-quality customer service.
• Collaborate with other departments to streamline processes and resolve customer care-related issues effectively.

Academic Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field. A master’s degree will be advantageous.

Skillsets:

• Exceptional leadership and managerial skills.
• Excellent communication and interpersonal abilities.
• Strong problem-solving and decision-making capabilities.
• Customer-focused mindset with a passion for delivering exceptional service.
• Proficiency in MS Office and relevant customer service software.

Age: Preferably between 40 to 45 years.

Experiences:

• Minimum of 10-12 years of experience in customer service management, preferably in a hospital/healthcare setting.
• Proven track record in supervising admission processes, front desk operations, and customer care services.
• Experience in collecting and analyzing customer feedback to improve service quality.

Job Location: BRB Hospitals Limited, Panthapath, Dhaka

The selected candidate will play a pivotal role in ensuring top-notch customer care experiences, impacting the hospital's reputation positively.

Join BRB Hospitals Limited and lead our commitment to providing exceptional customer care services in the healthcare industry.

Application Deadline: December 24, 2023

Application Process: Interested candidates are requested to submit their updated resume along with a cover letter to hr@brbhospital.com by December 24, 2023. Shortlisted candidates will be contacted for further evaluation.

Position Overview/Job Context: BRB Hospitals Limited is currently seeking an experienced and dedicated Manager for Housekeeping Services to oversee and manage the cleanliness and hygiene standards within the hospital premises. The selected candidate will play a crucial role in maintaining a safe and sanitary environment for patients, staff, and visitors.

Major Roles & Responsibilities:

• Supervise and manage the housekeeping staff to ensure cleanliness and sanitation standards are consistently met throughout the hospital.
• Develop and implement effective cleaning protocols and schedules to maintain a hygienic environment in patient rooms, common areas, and other hospital facilities.
• Coordinate with other departments to ensure efficient waste management and disposal practices.
• Monitor inventory and manage the stock of cleaning supplies and equipment.
• Conduct regular inspections to ensure compliance with cleanliness and safety standards.
• Train and motivate housekeeping staff to deliver high-quality service and uphold cleanliness standards.

Academic Qualifications:

• Bachelor’s degree in Hospitality Management, Facility Management, or a related field. A certification in housekeeping management will be advantageous.

Other Skillsets:

• Strong leadership and managerial skills.
• Excellent communication and interpersonal abilities.
• Proficiency in managing inventory and resources effectively.
• Knowledge of hygiene and sanitation standards in healthcare settings.
• Familiarity with housekeeping equipment and cleaning techniques.

Age:

• Preferably between 40 to 45 years.

Experiences:

• Minimum of 10-15 years of experience in housekeeping management, preferably in a healthcare/hospital setting.
• Proven track record in managing a team and maintaining high cleanliness standards.

Job Location: BRB Hospitals Limited, Panthapath, Dhaka

The selected candidate will have a significant impact on maintaining a clean and safe environment within the hospital premises.

Interested candidates meeting the specified criteria are invited to submit their resume along with a cover letter to [email address/contact details]. Only shortlisted candidates will be contacted for further evaluation.

Application Deadline: December 24, 2023

Application Process: Interested candidates are requested to submit their updated resume along with a cover letter to hr@brbhospital.com by December 24, 2023. Shortlisted candidates will be contacted for further evaluation.